Lawyers Near MeColoradoEl Paso CountyColorado SpringsDowntownEast Cimarron Street
111 E Cimarron St, Colorado Springs, CO 80903, USA
The reviews about the rude customer service you will get when you call are so true. I had mediation scheduled with Michael Carpenter last year, which I paid my fee for. That mediation was cancelled and postponed, but I am now having mediation at a different firm. I called to get my fee back since I wouldn't be using him at all and both times, the "office manager" lady was completely rude to me. The first day she said she needed more information because "she wasn't looking it up" and would then pass that on so they could "decide how to proceed." She actually brought me to tears. I gathered the information she told me I needed, which, by the way, she could have easily looked up with my case number. Tried calling back today and she just completely cut me off while I was talking and was rude again! I asked to speak to someone else because she was being so rude and she said there was no one else to talk to because she's the "office manager." I could not recommend this place any less from my very small interaction with them.
Carpenter Law & Mediation, PC is a law firm situated at 111 E Cimarron St, Colorado Springs, CO 80903, USA. Operating within the "Lawyers Near Me" category, the firm provides legal and mediation services to individuals and families in the local Colorado Springs community. The office can be reached by phone at (719) 444-0687 or mobile at +1 719-444-0687.
The firm, led by Michael Carpenter, states its mission is to represent "people and families going through the most difficult of times," particularly in family law matters such as separation, divorce, and property distribution. They aim to guide clients through these processes, often when clients are "scared, confused, and who feel out of control of their circumstances." Michael Carpenter himself has a background as a mediator in both the 4th and 11th Judicial Districts and has served as a Mediator in the Office of Dispute Resolution in Colorado Springs since 2008.
However, recent customer reviews paint a challenging picture of the client service experience at Carpenter Law & Mediation, PC. Multiple testimonials raise significant concerns regarding the firm's administrative and billing practices, specifically citing "rude customer service" and issues with double charging. One client recounted being brought to tears by the "office manager" during a conversation about a fee refund for a cancelled mediation. This client reported being cut off while speaking, being told there was "no one else to talk to" beyond the office manager, and facing a lack of willingness to resolve a billing error.
Another review details a situation where the office allegedly charged a mediation fee twice, instead of splitting it with the other party. When this error was identified, the client was reportedly "questioned by the receptionist about why we didn't notice sooner, like it was our fault that they did this." The receptionist was described as "very cold and disrespectful, flat out rude." Attempts to obtain a refund by phone were unsuccessful, with calls going unanswered and no return messages received. Ultimately, the client had to dispute the charges with their bank, which ruled in their favor, confirming that Carpenter Law & Mediation was at fault. These accounts suggest a discrepancy between the firm's stated intent to support clients during difficult times and the actual administrative experience reported by some individuals.
Carpenter Law & Mediation, PC offers a variety of legal services, with a clear focus on family law and mediation. Based on information from their website and other sources, their services typically include:
Private Mediations: The firm provides mediation services, particularly for family law disputes such as divorce, separation, and property division. Mediation is an alternative dispute resolution process aimed at helping parties reach amicable agreements outside of court.
Family Law Representation: This is a primary area of focus, assisting individuals and families through complex legal processes related to separation, divorce, and the distribution of marital property. This likely includes matters such as child custody, child support, and spousal maintenance.
Landlord/Tenant Law: Michael Carpenter's practice has historically included this area, suggesting he may assist with disputes between landlords and tenants.
Attorney Fee Litigation and Legal Malpractice: Michael Carpenter has been endorsed and accepted as an expert in these areas, indicating his knowledge and potential involvement in cases concerning attorney fees or allegations of legal malpractice.
While the client service issues noted in recent reviews are a significant concern, it's also important to acknowledge other aspects of the firm and Michael Carpenter:
Experience in Mediation: Michael Carpenter has extensive experience as a mediator, having served in various judicial districts and the Office of Dispute Resolution since 2008. His experience in facilitating settlements could be a valuable asset for clients seeking to resolve disputes outside of traditional litigation.
Focus on Family Law: The firm is dedicated to family law, which often involves sensitive and emotionally charged issues. Their stated goal to guide clients through these difficult times is a positive intention.
Community Involvement: Michael Carpenter has been an active participant in the civic life of the Colorado Springs Area, including serving as a youth, high school, and college baseball coach, and as president of a nonprofit corporation dedicated to improving amateur athletics in the Pikes Peak Region. This community engagement demonstrates a connection to the local area.
Peer Recognition: Michael Carpenter holds a Distinguished Peer Review Rating from Martindale-Hubbell, an indicator of his professional standing among his peers in the legal community.
For local users in Colorado Springs considering legal or mediation services, Carpenter Law & Mediation, PC presents a mixed profile. On one hand, Michael Carpenter brings significant experience in mediation and a focus on family law, areas where a compassionate and guiding hand can be crucial. His background as a seasoned mediator suggests an understanding of dispute resolution that could benefit clients seeking to avoid prolonged court battles.
However, it is vital for prospective clients to be aware of the recent and recurring negative feedback regarding customer service and billing. The specific allegations of rude staff, unresponsiveness to refund requests, and double billing are serious concerns that impact the client experience significantly. In a professional services category like "Lawyers Near Me," where trust and clear communication are paramount, such issues can undermine confidence.
Potential clients are advised to conduct thorough due diligence, which may include discussing fee structures and billing practices in detail during initial consultations, and seeking clear communication channels to ensure a smooth and respectful engagement. While the firm's stated intention is to assist clients through challenging times, the current client testimonials suggest that administrative interactions might not always align with this goal.
To contact Carpenter Law & Mediation, PC, individuals can call (719) 444-0687 or use the mobile number +1 719-444-0687. The office is located at 111 E Cimarron St, Colorado Springs, CO 80903, USA. Prospective clients should approach with awareness of the reported administrative challenges while also considering Michael Carpenter's legal and mediation expertise.
111 E Cimarron St, Colorado Springs, CO 80903, USA
The reviews about the rude customer service you will get when you call are so true. I had mediation scheduled with Michael Carpenter last year, which I paid my fee for. That mediation was cancelled and postponed, but I am now having mediation at a different firm. I called to get my fee back since I wouldn't be using him at all and both times, the "office manager" lady was completely rude to me. The first day she said she needed more information because "she wasn't looking it up" and would then pass that on so they could "decide how to proceed." She actually brought me to tears. I gathered the information she told me I needed, which, by the way, she could have easily looked up with my case number. Tried calling back today and she just completely cut me off while I was talking and was rude again! I asked to speak to someone else because she was being so rude and she said there was no one else to talk to because she's the "office manager." I could not recommend this place any less from my very small interaction with them.
Aug 07, 2019 · Alyssa HeinerThis office charged us twice for the mediation fee instead of charging the other party their half. When we caught this, we were questioned by the receptionist about why we didn't notice sooner, like it was our fault that they did this. The receptions was very cold and disrespectful, flat out rude. We only didn't notice because we were told on the day of mediation that we still hadn't paid (which we did 2 months earlier) and we either had to pay right then and there or the mediation was cancelled. We paid so we could continue. I was told I would get a call back but that was not true. I called and left another message asking for a refund for being charged twice and received no call back. We finally had to dispute this with our bank. We filed a claim and our bank refunded us temporarily while they investigated this. I got a notice today that the claim has been investigated fully and the refund was permanent since Carpenter Law & Mediation was at fault. It's a shame they were not willing to call back or work with us initially for their oversight.
Feb 11, 2021 · Trinity MooreLynn?? The “office manager” is the rudest person I’ve ever spoken too, including my ex wife! I called to ask questions about my upcoming mediation, she was very rude and short. Cutting me off and then hanging up on me! For what reasons, I can’t tell you. I try to call back and make payment, and she won’t answer my put of state number. Probably on purpose, I’m about to call from a spoofed 719 and she will probably answer. What a joke
Jul 23, 2020 · Nathan KilgoreEvery single time I called, I received the worst customer service from the woman who answered. She was extremely rude and doesnt know how to look at a clock. Then what kind of business that wants my business hangs up the phone. Had an appointment this morning (where I had to call them and not the other way just to inquire if I even wanted to hire them) and called 3 minutes after but got told I was calling too late because her clock said it was going on 8 already with a rude attitude once again. Never got past the terrible service of his phone clerk, and if that's the people he hires, could only imagine how terrible of a person he could be.
Jul 06, 2017 · Racc RendEvery single time I called, I received the worst customer service from the woman who answered. She was extremely rude and doesnt know how to look at a clock. Then what kind of business that wants my business hangs up the phone. Had an appointment this morning (where I had to call them and not the other way just to inquire if I even wanted to hire them) and called 3 minutes after but got told I was calling too late because her clock said it was going on 8 already with a rude attitude once again. Never got past the terrible service of his phone clerk, and if that's the people he hires, could only imagine how terrible of a person he could be.
Jul 06, 2017 · Racc RendI ALSO CALLED THIS FIRM TODAY. THE WOMAN WHO ANSWERED WAS VERY SHORT WITH ME, AND SAID THEY WOULD CALL ME BACK. SHE DIDN'T SAY WHEN. SHE SAID THE LAWYER LIKES TO MAKE HIS OWN APPOINTMENTS. DIDN'T GIVE ME MUCH CONFIDENCE IN THEM. I WILL BE LOOKING ELSEWHERE. ** POST EDIT: I JUST CALLED THEM TO CANCEL AND THE WOMAN WHO ANSWERED LITERALLY TOLD ME SHE "DOESN'T CARE" ABOUT THE GOOGLE REVIEWS BECAUSE THEY HAVE SO MANY CALL EACH DAY (BASICALLY SAYING THEY ONLY CARE ABOUT THE MONEY). I'M SO HAPPY I'M AVOIDING A BAD PRACTICE.
Sep 21, 2017 · JayDreamerZI ALSO CALLED THIS FIRM TODAY. THE WOMAN WHO ANSWERED WAS VERY SHORT WITH ME, AND SAID THEY WOULD CALL ME BACK. SHE DIDN'T SAY WHEN. SHE SAID THE LAWYER LIKES TO MAKE HIS OWN APPOINTMENTS. DIDN'T GIVE ME MUCH CONFIDENCE IN THEM. I WILL BE LOOKING ELSEWHERE. ** POST EDIT: I JUST CALLED THEM TO CANCEL AND THE WOMAN WHO ANSWERED LITERALLY TOLD ME SHE "DOESN'T CARE" ABOUT THE GOOGLE REVIEWS BECAUSE THEY HAVE SO MANY CALL EACH DAY (BASICALLY SAYING THEY ONLY CARE ABOUT THE MONEY). I'M SO HAPPY I'M AVOIDING A BAD PRACTICE.
Sep 21, 2017 · JayDreamerZ
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