Lawyers Near MeMinnesotaHennepin CountyBloomingtonSouth Loop DistrictEast 82nd Street
2626 E 82nd St Suite 155, Bloomington, MN 55425, USA
Subject: Formal Complaint and Request to Terminate Services I am writing to express my deep dissatisfaction with the lack of communication, professionalism, and overall handling of my disability case since the beginning of our working relationship. It has become increasingly clear that there is significant miscommunication and disorganization within your team, and I no longer feel confident in your ability to represent me effectively. From the start, I have experienced poor communication and inconsistent information. As a mother-daughter team, it appears that the left hand does not know what the right hand is doing. I have received conflicting answers from the mother, the daughter, and even Social Security. For instance, your office could not explain why my claim was denied, and when I reached out to Social Security directly, their explanation differed from what I was told by your team. Today, yet again, I was given a different reason for the denial, further highlighting the lack of clarity and coordination. I have repeatedly had to pursue your office for updates, request the submission of documents, and seek answers on my own. Rather than advocating on my behalf, I have been left to handle the bulk of the work myself. Despite your claim of 17 years of experience, your team incorrectly informed me that I did not have the necessary work credits, while Social Security confirmed that I do. Additionally, your suggestion that I apply for SSI contradicts the income limitations, raising further concerns about the accuracy of your guidance. Your office consistently fails to return phone calls or follow through on promised actions. Today, after your court hearing, I was told to expect a call—yet, once again, no one followed up. This pattern of broken promises and lack of initiative is unacceptable and unprofessional. Furthermore, being told that your "hands are tied" and there is nothing more you can do, when I believed the next step would be to appeal, confirms that your firm is no longer equipped to effectively handle my case. Given these ongoing issues, I believe it is in my best interest to terminate your services immediately and seek representation from another law firm. I expect formal acknowledgment of this termination in writing. I trusted your office to guide and support me through this complex and challenging process, but your lack of diligence and communication has only added to my burden. This level of service is unacceptable, and I will be leaving a public review to ensure others are aware of my experience.
Welcome to Lawyers Near Me, your online platform for finding legal assistance in your local community. Today, we introduce you to Disability Benefit Solutions, a firm located at 2626 E 82nd St Suite 155 in Bloomington, Minnesota. Situated within a commercial building on East 82nd Street, Disability Benefit Solutions focuses on assisting individuals with their Social Security disability claims, including both Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI).
The office at 2626 E 82nd Street Suite 155 in Bloomington likely provides a professional setting for individuals seeking assistance with their disability claims. While specific details about the office environment, such as its size or amenities, are not detailed, it is reasonable to expect a space where clients can discuss their personal and often sensitive medical and financial information with legal professionals. Disability law offices typically aim to create an environment of support and understanding for individuals navigating the complex process of applying for or appealing disability benefits. The location on East 82nd Street offers accessibility for residents of Bloomington and surrounding areas seeking specialized legal help with their disability claims.
Based on the firm's name, Disability Benefit Solutions specializes in assisting individuals with Social Security disability claims. This includes navigating the initial application process, handling appeals for denied claims, and potentially representing clients at administrative hearings. The two customer reviews provide contrasting perspectives on the services offered by Disability Benefit Solutions:
Navigating the Disability Claim Process: The positive review highlights that "DBS was more than a great help in processing my disability claim." This suggests that the firm assists clients throughout the often lengthy and confusing process of applying for Social Security disability benefits. This can involve gathering necessary medical documentation, completing complex application forms, and understanding the specific requirements of the Social Security Administration (SSA).
Knowledgeable Staff and Communication: The positive reviewer also mentions "knowledgeable staff" who "kept me updated and always willing to answer questions." This indicates that Disability Benefit Solutions aims to provide clients with the information and support they need throughout their claim process. Clear and consistent communication is crucial in disability cases, as clients often face uncertainty and anxiety about their financial and medical futures.
Potential Challenges with Communication and Organization: In contrast, the negative review expresses "deep dissatisfaction with the lack of communication, professionalism, and overall handling" of a disability case. The reviewer cites "significant miscommunication and disorganization" within the team, specifically mentioning conflicting information received from different individuals within the office and discrepancies between information provided by the firm and the Social Security Administration itself.
Concerns Regarding Guidance and Expertise: The negative review raises concerns about the accuracy of the firm's guidance, alleging that they were incorrectly informed about work credit requirements and given advice about applying for SSI that contradicted income limitations. These allegations, if accurate, would suggest potential issues with the firm's understanding of Social Security regulations in that particular case.
Issues with Follow-Through and Advocacy: The negative feedback also describes a pattern of unreturned phone calls, failure to follow through on promised actions, and a perceived lack of proactive advocacy on the client's behalf. The client expressed feeling that they were left to handle the "bulk of the work" themselves, which contradicts the expectation that a legal representative would actively guide and support them through the disability claim process.
The features of Disability Benefit Solutions appear to be centered around providing assistance with Social Security disability claims. The positive review suggests a knowledgeable staff and a willingness to guide clients through the complex process. However, the negative review highlights potential challenges with communication, organization, accuracy of information, and proactive client advocacy. The mention of a "mother-daughter team" in the negative review suggests the firm may be a family-run practice, which can have both advantages and disadvantages in terms of communication and internal processes.
In terms of promotional information, the positive testimonial emphasizes the firm's helpfulness, knowledgeable staff, and supportive approach, ultimately leading to a "final settlement" that was a "blessing" for the client. This review could serve as a positive endorsement for individuals seeking assistance with their disability claims in the Bloomington area. It suggests that Disability Benefit Solutions can provide valuable support and guidance through a challenging process, potentially leading to a favorable outcome.
However, the detailed negative review presents a significant counterpoint, raising serious concerns about the firm's communication, professionalism, and handling of at least one client's case. This feedback suggests that potential clients should exercise caution and conduct thorough due diligence before engaging Disability Benefit Solutions. It would be prudent to inquire specifically about the firm's communication protocols, the experience and qualifications of the team members who would be handling their case, and their track record of success in similar disability claims.
For users of Lawyers Near Me in the Bloomington, Minnesota area who are seeking assistance with Social Security disability claims, Disability Benefit Solutions is a local firm with a dedicated focus on this area of law. While one client reported a positive experience with knowledgeable staff and a successful outcome, another detailed significant issues with communication, organization, and the handling of their case. Therefore, prospective clients should carefully consider both perspectives and conduct thorough research, including a direct consultation with the firm, to determine if their services align with their individual needs and expectations. It would be advisable to ask detailed questions about the firm's processes, communication practices, and experience in handling cases similar to their own.
To learn more about Disability Benefit Solutions, you can contact them directly at their phone number: (952) 236-7348 or their mobile number: +1 952-236-7348. Their office is located at 2626 E 82nd St Suite 155, Bloomington, MN 55425, USA. We encourage potential clients to reach out to schedule a consultation to discuss their specific disability claim needs and to ask detailed questions about the firm's services and approach, keeping in mind the contrasting feedback received from previous clients.
2626 E 82nd St Suite 155, Bloomington, MN 55425, USA
Get directionsSubject: Formal Complaint and Request to Terminate Services I am writing to express my deep dissatisfaction with the lack of communication, professionalism, and overall handling of my disability case since the beginning of our working relationship. It has become increasingly clear that there is significant miscommunication and disorganization within your team, and I no longer feel confident in your ability to represent me effectively. From the start, I have experienced poor communication and inconsistent information. As a mother-daughter team, it appears that the left hand does not know what the right hand is doing. I have received conflicting answers from the mother, the daughter, and even Social Security. For instance, your office could not explain why my claim was denied, and when I reached out to Social Security directly, their explanation differed from what I was told by your team. Today, yet again, I was given a different reason for the denial, further highlighting the lack of clarity and coordination. I have repeatedly had to pursue your office for updates, request the submission of documents, and seek answers on my own. Rather than advocating on my behalf, I have been left to handle the bulk of the work myself. Despite your claim of 17 years of experience, your team incorrectly informed me that I did not have the necessary work credits, while Social Security confirmed that I do. Additionally, your suggestion that I apply for SSI contradicts the income limitations, raising further concerns about the accuracy of your guidance. Your office consistently fails to return phone calls or follow through on promised actions. Today, after your court hearing, I was told to expect a call—yet, once again, no one followed up. This pattern of broken promises and lack of initiative is unacceptable and unprofessional. Furthermore, being told that your "hands are tied" and there is nothing more you can do, when I believed the next step would be to appeal, confirms that your firm is no longer equipped to effectively handle my case. Given these ongoing issues, I believe it is in my best interest to terminate your services immediately and seek representation from another law firm. I expect formal acknowledgment of this termination in writing. I trusted your office to guide and support me through this complex and challenging process, but your lack of diligence and communication has only added to my burden. This level of service is unacceptable, and I will be leaving a public review to ensure others are aware of my experience.
Feb 27, 2025 · Kristen EllingsonDBS was more than a great help in processing my disability claim. Knowledgeable staff kept me updated and always willing to answer questions. The process is long and at times confusing....so glad I found caring people to walk me through it. The final settlement was such a blessing at a very needed time. Thanks T
Jan 09, 2025 · T BoneI am very thankful for thing that you have done for me. Thank you so much for everything . I will refer this to anyone that needs help filling for ssi .again thank you for the awesome job.
May 06, 2025 · Troy HudallaIt seems to be hard getting a call back.when working w ssa paperwork you have a deadline.on and have questions for them regarding the initial paperwork they sent in for.you. no one is answering the phone just a recorder..so i.leave a msg..how long does it take to get a call back?
Apr 01, 2025 · Holly PostKatie & Kelly made my disability process so easy. They were extremely pleasant and helpful with all of my questions.
Apr 12, 2025 · Jeff Harth
7800 Metro Pkwy # 300, Bloomington, MN 55425, USA
7800 Metro Pkwy, Bloomington, MN 55425, USA
7900 International Dr, Bloomington, MN 55425, USA
7900 International Drive International Plaza, STE 300, #7019, Bloomington, MN 55425, USA
7900 International Dr Suite 300, Bloomington, MN 55425, USA
7900 International Dr Suite 300, Bloomington, MN 55425, USA