Jose Troche Law Office

Lawyers Near MeTexasEl Paso CountyEl PasoEl Paso HighMontana Avenue

1216 Montana Ave, El Paso, TX 79902, USA

4.0

Staff is very rude and sarcastic, uninformative and refuses to speak with you regarding your case! Attorney is informative and kind but would do better without the unprofessional nasty administrative staff! Just disgusting and sad!

Anonymous
  • Overview
  • (915) 838-8114

Jose Troche Law Office Introduce

When seeking legal assistance in El Paso, Texas, selecting the right attorney is a critical decision that can significantly impact the outcome of your case. Residents often look for a legal professional who not only possesses a strong understanding of the law but also provides reliable communication and compassionate support. The Jose Troche Law Office, located in the heart of El Paso, serves the local community by addressing various legal needs. This article aims to provide an objective overview of the Jose Troche Law Office, detailing its location, the services it may offer, and notable aspects based on available public feedback, to help potential clients in the Texas region make informed decisions about their legal representation.

The Jose Troche Law Office has established a presence in the El Paso legal community. While Mr. Troche himself is noted by some for being "informative and kind," the overall client experience, particularly concerning communication and administrative support, appears to be a significant concern for some individuals. One reviewer pointed out that the "Staff is very rude and sarcastic, uninformative and refuses to speak with you regarding your case! Just disgusting and sad!" Another client expressed frustration regarding a lack of updates, stating, "Troche would never contact us for any updates regarding my brother’s case, and every time we would call, he’d get annoyed, and even once told my Tia to stop calling." These experiences highlight potential challenges in client communication and administrative support, which are crucial aspects of effective legal representation. While Mr. Troche may be knowledgeable and approachable, the operational efficiency and client service provided by the administrative team and the consistency of attorney-client communication are important factors for prospective clients to consider when evaluating this legal office.

For individuals in El Paso, Texas, seeking legal assistance, the physical location of the Jose Troche Law Office offers a degree of convenience. The office is situated at 1216 Montana Ave, El Paso, TX 79902, USA. This address places it in a relatively central part of El Paso, making it accessible from various neighborhoods across the city. Montana Avenue is a well-known and easily navigable thoroughfare, which simplifies the process of finding the office for those familiar with the area. Whether traveling by personal vehicle or utilizing local public transportation, the office's location is generally straightforward to reach. The ease of access can be a benefit for clients who may need to visit the office for consultations, document signings, or other in-person meetings related to their legal matters. While the physical accessibility is favorable, prospective clients should also factor in the importance of efficient communication and client service when considering their overall experience, as highlighted by some client reviews. Nevertheless, its central El Paso location contributes to its availability for local residents in need of legal services.

Based on the provided information, the core legal services offered by the Jose Troche Law Office are not explicitly detailed. However, a lawyer’s office typically handles common legal issues relevant to individuals and families within their local community. Given that one review mentions a "brother's case," it suggests that Mr. Troche may handle matters related to criminal defense or other areas of law where individuals might be appointed legal counsel. While we cannot list specific services, it is common for general practice lawyers in a community like El Paso to offer a range of services that might include:

  • Criminal Defense: Representing individuals accused of crimes, from misdemeanors to felonies, focusing on protecting their rights and navigating the criminal justice system.
  • Family Law: Potentially assisting with divorce, child custody, child support, or other family-related legal matters.
  • Personal Injury: Handling cases where individuals have been injured due to the negligence of others, seeking compensation for damages.
  • General Legal Consultations: Providing advice and guidance on various legal questions and concerns that individuals in the community may have.

Prospective clients are advised to contact the Jose Troche Law Office directly to inquire about their specific practice areas and to determine if their legal needs align with the services offered by Mr. Troche. It is important to confirm that the office handles the specific type of case you require assistance with.

Based on the provided customer reviews, several features and highlights of the Jose Troche Law Office can be observed, though some present challenges for potential clients. It is important to present these factually to provide a balanced overview:

  • Informative and Kind Attorney: One review specifically states that the "Attorney is informative and kind." This suggests that Mr. Troche himself possesses a helpful and approachable demeanor when engaging with clients directly. For clients who prioritize direct interaction with a knowledgeable and empathetic attorney, this could be a significant positive.
  • Challenges with Administrative Staff: A recurring concern highlighted in the reviews is the conduct of the administrative staff. One review describes them as "very rude and sarcastic, uninformative and refuses to speak with you regarding your case," labeling their behavior as "disgusting and sad." This indicates a potential barrier to effective communication and a negative client experience at the administrative level.
  • Communication Responsiveness Concerns: Another significant issue noted is a lack of proactive communication and responsiveness from the attorney. One client explicitly states, "Troche would never contact us for any updates regarding my brother’s case," and recounts instances where calls were met with annoyance, including being told "my Tia to stop calling." This points to potential difficulties in receiving timely updates and maintaining consistent contact about case progression.
  • Case Withdrawal: In one instance, Mr. Troche "proceeded to withdraw himself from the case," which can be a significant setback and source of frustration for clients, indicating a potential lack of sustained commitment to certain cases.
  • Perceived Lack of Effort: The sentiment "He makes no effort whatsoever! Ridiculous" from one client suggests a perception of disengagement or insufficient advocacy in certain circumstances.

These features highlight areas where the practice may excel (the attorney's direct demeanor) and areas where improvements in client service and communication are strongly indicated by client feedback.

Regarding promotions or special offers at the Jose Troche Law Office, no specific information is provided in the available data. It is a common practice for legal professionals to offer an initial consultation to prospective clients. This allows for a preliminary discussion of the client's legal needs, an understanding of the scope of their case, and an opportunity for the attorney to outline how they might assist. Such consultations can be offered free of charge or for a nominal fee, varying from office to office. Given the feedback on communication, it would be particularly important for potential clients to clarify any fees for initial consultations and discuss communication protocols during this initial interaction. Prospective clients in El Paso interested in learning more about the Jose Troche Law Office's services and fee structure should contact the office directly. This direct communication is the best way to inquire about any potential offers or the standard procedures for engaging their services, and to assess whether their approach aligns with your expectations for client service and communication.

For individuals in El Paso, Texas, seeking to connect with the Jose Troche Law Office, the following contact information is available:

  • Address: 1216 Montana Ave, El Paso, TX 79902, USA
  • Phone: (915) 838-8114
  • Mobile Phone: +1 915-838-8114

The availability of both a standard phone line and a mobile number provides multiple avenues for prospective and current clients to reach the office. When contacting the office, it is advisable to be prepared to clearly articulate your legal issue and to inquire about their communication practices, particularly in light of the feedback from previous clients. Calling during regular business hours is typically recommended to ensure you can speak with a representative and arrange an appointment or discuss your initial concerns. This direct communication is the primary method for initiating contact and understanding if the Jose Troche Law Office is the right fit for your specific legal needs in the El Paso area.

For locals in El Paso, Texas, when considering the Jose Troche Law Office, it's important to weigh all aspects highlighted by public feedback. On one hand, Mr. Troche himself is described as "informative and kind," which can be a positive attribute for direct legal counsel. His office's central location on Montana Avenue also offers convenient accessibility for many El Paso residents. On the other hand, potential clients should be aware of the significant concerns raised by previous clients regarding administrative staff behavior and overall communication. Issues such as "rude and sarcastic" staff, refusal to discuss cases, and a perceived lack of proactive updates or even annoyance when called, are critical factors in the client experience. Legal matters are inherently stressful, and consistent, clear, and respectful communication from both the attorney and their staff is paramount. While Mr. Troche may be knowledgeable, the challenges in client service and communication highlighted by reviews suggest that potential clients should exercise due diligence, perhaps by explicitly discussing communication expectations during an initial consultation. For those who prioritize an attorney's direct knowledge and kindness, and are prepared to manage potential administrative and communication hurdles, the Jose Troche Law Office might be an option. However, for others, these noted communication issues could be a significant deterrent when seeking consistent support and updates for their legal matters in El Paso.

Jose Troche Law Office Location

1216 Montana Ave, El Paso, TX 79902, USA

Reviews

Staff is very rude and sarcastic, uninformative and refuses to speak with you regarding your case! Attorney is informative and kind but would do better without the unprofessional nasty administrative staff! Just disgusting and sad!

Feb 10, 2025 · Anonymous

Definitely the worst. He was appointed to my brother’s case. Troche would never contact us for any updates regarding my brother’s case, and every time we would call, he’d get annoyed , and even once told my Tia to stop calling . What kind of attorney does that? Lmao. He then proceeded to withdraw himself from the case. He makes no effort whatsoever! Ridiculous.

Aug 26, 2024 · Hazel Pacheco

Very professional, knowledge and wisdom.A good lawyer who treats his clients like a human being. Straight forward and to the point,listens to his clients and answers his clients questions with straight forward answers.Mr. Troches' staff are very professional,respectful and attentive to the clients case.The best!!!.

Jan 28, 2018 · Juan Medina

This law firm is trash. There rude and cant event even look up a case for you. Have a nice day and God bless you all 🙏

Sep 24, 2024 · Çhevy Rug

Where's my "retainer" Joe Troche? Pastor Bob White is looking for you! Actually his Honor is the Best Ambulance Chaser you could have in your corner...

Aug 23, 2022 · Edward Lewis

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