Kenneth Southall P.C. Attorneys at Law

Attorney Kenneth Southall and his team has great customer service, cares about there clients, and will fight to get the compensation from your accident! I have never seen an establishment work so diligently! When you call they pick up, if you have any questions they answer them, and when you need them they are their for you! This law firm is the best in the city of Atlanta! I was seriously injured in an accident and they were their for me every step! No other law firm will help you like Kenneth Southall and his team will!

The absolute worst Representation I’ve ever seen. They drag my case out for over a year and a half while the lawyer in charge went through Numerous personal issues which took his attention off my case for long periods of time. And when we did talk I was made to believe that they were handling everything in my best interest only to be arguing with Kenneth himself at the end like I was my own lawyer and he was on the other team. Bottom line there looking for settlements if you want someone to fight for you THIS IS NOT THE FIRM.Johnny absolutely love you find better people to work for.

Unprofessional! There was a discrepancy on my police report and immediately Southall dropped my case. He and staff didn't have guts to call me to tell me they dropped the case. I found out through a mutual friend that knows him. Talk about confidentiality. If he was a true professional, he would have looked into it. I talked to the police officer myself and edited my police report. I went and got a "real" lawyer. If you’re looking for someone who is all about getting money, this is your place. If you want someone who cares and get you money, go somewhere else.

“I cannot begin to tell you the difficulties that I encountered with my accident. The Law Offices of Kenneth Southall met all expectations. They are professional, consistent, diligent, and always kept me updated on everything that was going on. They were very empathetic, kind and truly fought for the interest of their clent. I would highly recommend this law firm.” - Erica Miller

This firm lacks communication to the point you wonder if they forgot about your case. I have no objection from the previous reviews because I feel the same way having went through the same process and worked with the same people listed in the previous reviews. My accident was in april 2021 and currently I am still awaiting the case to be closed. This review is NOT to cast a negative light or ill intent towards this business or people involved. I am simply sharing my experience for someone after me and we all know the importance of reviews in this current day. I feel as if assurance is everything and that is exactly why I started off confident that this small case would be handled swiftly. A couple of months in once everything was completed on my end. I was assured that they would handle everything else and to be expecting a call to go over the process and meet whoever was assigned. After a extended period of time of trusting that things would go as said and trying not to be too anxious at the same time, I finally decided to reach out. I do understand that I am not the only case and people are busy especially in the midst of a pandemic but again assurance is everything and by this point I hadn’t heard anything else to feel assured. Once I called I learned that they were “waiting” on the bills from chiropractor and they had done their part by requesting said documents. On that call I was assured that the next process is negotiating, and I again would be meeting with my case worker to discuss what to expect next. Although I still had not met with him because he was always out (understandable considering we are in a pandemic) but at this point I still haven’t spoken with anybody except the lady who originally took my information who was very professional by the way (but I can see how people would feel as if she makes excuses for them) but I do admit she was very professional during our encounter. More time goes by and I was told they received a response and was given a timeline, which expired by this point and still not updated or have a clue what’s going on. I email “Ken” directly even thought I have not a clue who he is only what the website says he is. After I email him I get a text from the “missing” caseworker requesting to call. Finally, we are getting somewhere so I thought! I am now being assured (again) this case would be closed and giving a timeline on when that should be. We are 2 weeks from when I was advised and no call from the firm to update or advise “hey we are still working on it I know I told you it should be closed but xyz has changed”. So again, I email the people assigned and in charge. I almost instantly get a call back saying “they did their part, the insurance company has not”. At this point I feel like I only get an update when I express my concerns first. Once my concerns are addressed, the accountability is placed on the other parties involved (example: chiro practice and insurance company). I feel like their should be an open line of communication rather something changes or not and they did not provide that. I probably wouldn’t have concerns or be “worried” if I was advised and updated. You cannot service people without speaking with people! Customer service and assurance are very important throughout this process and in this business. That is what made me uneasy about the whole process, it wasn’t even the little amount of money settled. Today: 2/7/22 I reached out after signing all documents last Monday but was advised it’s not them, it’s the insurance company once again. Which means i’m almost certain it will be April (1 year) before I see a settlement check. On top of having to wait for the check to come in the mail, I then have to wait until they deposit it and mail me out MY check rather than going to pick it up like I have at other firms. I cannot wait until this process is over! Honest to God!