Law Offices of Selena Knapp-Norgaard PLLC

For individuals in Gilbert, Arizona, and the surrounding areas seeking legal representation and searching within the "Lawyers Near Me" category, the Law Offices of Selena Knapp-Norgaard PLLC is located at 1450 W Guadalupe Rd STE 128, Gilbert, AZ 85233. They can be reached by phone at (480) 632-0426 or via mobile at +1 480-632-0426. While online platforms often serve as a valuable resource for connecting potential clients with legal professionals, it is crucial to consider all available feedback when making a decision.

The publicly available reviews for the Law Offices of Selena Knapp-Norgaard PLLC, at the time of this analysis, present a concerning perspective regarding the initial point of contact with the firm. Both reviews specifically mention negative experiences with a female staff member identified as "Kim" who handles phone inquiries. These accounts raise potential concerns about the initial environment and client interaction process at the firm.

One reviewer stated that the "legal aide representing this attorney was extremely rude on the phone." This negative initial interaction was significant enough to deter the potential client from pursuing the firm's services, leading them to seek legal assistance elsewhere. This highlights the critical role that support staff play in shaping a potential client's first impression of a law office.

The second review provides a more detailed account of an unprofessional phone interaction. The reviewer explicitly mentions being referred to Attorney Selena by a "highly respected" legal network, indicating an initial positive expectation. However, this expectation was quickly dispelled by their interaction with "Kim." The reviewer describes Kim's behavior as "more than unprofessional" and her tone as "unacceptable" during an inquiry about the scope of legal matters for which the attorney's interest was sought. This feedback suggests a significant disconnect between the positive reputation potentially associated with the referring legal network and the actual experience of contacting the Law Offices of Selena Knapp-Norgaard PLLC.

This reviewer further emphasizes the discrepancy between the negative phone interaction and potentially positive experiences others may have had, stating, "The great reviews do not mirror how ' Kim ' represents the Law practice." This implies that while the attorney herself may possess the expertise and skills suggested by positive reviews (which are not provided in the current information), the initial gatekeeper for potential clients is leaving a negative impression. The reviewer's disappointment is palpable, leading them to conclude, "I am glad to take my business elsewhere" and expressing a wish to leave zero stars, hoping their feedback will shed light on how "Kim" represents the brand.

Based solely on the provided information, it is challenging to objectively describe the overall environment of the Law Offices of Selena Knapp-Norgaard PLLC beyond the initial phone interaction. The reviews focus entirely on the negative experiences with the support staff and do not offer insights into the physical office space, the demeanor of the attorney herself, or the overall atmosphere clients might encounter beyond the initial phone call. Therefore, any description of the environment would be speculative and not based on the provided factual accounts.

Similarly, the provided information does not offer any details about the specific legal services offered by the Law Offices of Selena Knapp-Norgaard PLLC. The nature of Attorney Selena Knapp-Norgaard's expertise, the types of cases she handles, or the scope of her legal practice are not mentioned in the reviews. Consequently, it is impossible to provide an objective introduction to the services offered by the firm based on the current data.

In terms of features, the only discernible feature, based on the negative reviews, is the manner in which initial phone inquiries are handled by at least one staff member. The feedback suggests a lack of professionalism and rudeness, which could be considered a significant negative feature for potential clients seeking legal assistance. While positive features may exist within the firm's legal expertise and client management beyond the initial contact, these are not evident in the provided reviews.

Regarding promotional information, the provided reviews do not contain any positive promotional content. Instead, they serve as cautionary feedback regarding the initial client interaction. There is no mention of specific benefits of choosing this firm, successful case outcomes, or unique selling points. The absence of positive reviews within this dataset prevents any objective extraction of promotional information.

It is important for local users in Gilbert, Arizona, who are considering the Law Offices of Selena Knapp-Norgaard PLLC based on a search within the "Lawyers Near Me" category, to be aware of this publicly available feedback. While these reviews focus solely on the initial phone interaction and do not reflect on the attorney's legal capabilities, they highlight a potential area of concern regarding the client intake process. Potential clients may want to consider this feedback alongside any other information they gather when making their decision about legal representation.

In conclusion, the available information regarding the Law Offices of Selena Knapp-Norgaard PLLC in Gilbert, Arizona, consists solely of negative reviews concerning the unprofessional and rude behavior of a staff member handling phone inquiries. These reviews do not provide any information about the firm's environment beyond the initial phone contact, the specific legal services offered, or any positive features or promotional aspects. Potential clients searching within the "Lawyers Near Me" category should be aware of this feedback and consider its implications for their initial interactions with the firm. The absence of positive reviews or information about the attorney's expertise makes a comprehensive and balanced introduction impossible based on the provided data alone. It is recommended that potential clients seek additional information and consider their own interactions should they choose to contact the firm.