Stern & Stern PC

For individuals in Bellmore, New York, and the surrounding areas who may be dealing with debt collection matters, the "Lawyers Near Me" platform provides information about Stern & Stern PC, a law firm located at 3002 Merrick Rd, Bellmore, NY 11710, USA. Based on the available customer reviews, Stern & Stern PC appears to primarily operate in the realm of debt collection, particularly related to outstanding payments for services such as property tax reduction. The reviews present a mixed picture, with one client noting their professionalism and understanding during payment processing, while another recounts a negative experience involving account errors and customer service issues. As a firm listed under "Lawyers Near Me," it is important for local users to understand the nature of their services and consider these varying perspectives when assessing their potential legal needs in debt collection matters.

The physical environment of Stern & Stern PC is located on Merrick Road in Bellmore, a well-established area on Long Island. The address, 3002 Merrick Rd, suggests a standard office setting within a commercial district. While the reviews do not provide specific details about the office ambiance or facilities, it can be inferred that the firm operates in a professional space suitable for conducting their legal and administrative work related to debt collection. As a debt collection law firm, their environment is likely geared towards efficiency in processing accounts and managing communications related to outstanding debts.

Based on the customer reviews, the core service of Stern & Stern PC appears to be debt collection. They act on behalf of creditors, such as property tax reduction service companies, to recover outstanding payments from individuals who have utilized these services. One positive review indicates that when a legitimate debt was identified, Stern & Stern PC was professional and understanding in facilitating payment over the phone via credit card. This suggests that when a debtor acknowledges the debt and is willing to pay, the firm can handle the transaction efficiently. However, the second review paints a different picture, detailing an instance where the firm pursued the wrong individual due to a name similarity, leading to a frozen bank account. This suggests a potential service aspect where thorough verification of account details might be lacking, and that errors in identification can occur, leading to significant financial and personal distress for the affected individual.

Several features of Stern & Stern PC can be gleaned from the contrasting customer experiences. On the positive side, their professionalism and understanding during the payment process are noted. This indicates that when a debt is correctly identified and acknowledged, they can handle the financial transaction in a professional manner. They also offer the convenience of making payments via credit card over the phone. However, the negative review highlights significant concerns regarding their processes for verifying the correct debtor. The instance of freezing the wrong person's bank account due to a shared name and a failure to verify crucial information like the social security number points to a potential lack of rigor in their initial stages of debt collection. Furthermore, the firm's alleged refusal to cover the bank fees incurred by the wrongly affected individual and the subsequent negative attitude when contacted to resolve the credit report issue raise concerns about their customer service and willingness to rectify their errors. The lack of sympathy reported in the negative review contrasts sharply with the "understanding" described in the positive one, suggesting inconsistency in their client interactions depending on the circumstances.

The discrepancy between the two reviews is crucial for local users to consider. While one experience suggests a professional approach to payment collection for legitimate debts, the other details a serious error with significant negative consequences for an innocent party, compounded by a lack of empathy and unwillingness to take responsibility for the financial repercussions of their mistake. This duality indicates that while Stern & Stern PC may handle straightforward debt collection professionally, their processes for ensuring accuracy and their approach to resolving errors may be areas of concern for potential individuals who find themselves contacted by the firm.

No specific promotional information is available in the provided reviews. The information is purely based on the experiences of two individuals who interacted with the firm in the context of debt collection. Therefore, local users will need to rely on these accounts, along with any other publicly available information or their own direct interactions, to form an opinion about the firm's services and approach. The lack of promotional material means that potential clients must weigh the reported experiences carefully when considering how Stern & Stern PC might handle their specific situation.

In conclusion, Stern & Stern PC, located in Bellmore, NY, primarily operates in debt collection, particularly for services like property tax reduction. Reviews present contrasting experiences. One client found them professional and understanding when making a payment for a legitimate debt. However, another client reported a significant error where their bank account was frozen due to a mistaken identity, along with a lack of cooperation in resolving the financial consequences of this error and a negative attitude when addressing the resulting credit report issue. These conflicting accounts suggest that while the firm may handle payment processing professionally in some cases, there are potential concerns regarding their accuracy in identifying debtors and their customer service when errors occur. Local users in Bellmore and surrounding areas contacted by Stern & Stern PC for debt collection should carefully consider these differing experiences and ensure they understand the nature of the alleged debt and the firm's processes for verification and resolution of any potential discrepancies.

For local users on the "Lawyers Near Me" platform who are either contacted by Stern & Stern PC for debt collection or are seeking a debt collection law firm themselves (perhaps as a creditor), it is crucial to be aware of the mixed feedback. If you are a debtor, ensure you understand the legitimacy of the debt and document all communications. If you are a potential creditor, you may want to inquire about their error rates and procedures for handling mistakes. The contrasting experiences highlight the importance of thorough communication and verification in all debt collection matters involving this firm.