UpRight Law

For individuals in Providence, Rhode Island, and across the nation seeking legal assistance primarily in bankruptcy and consumer protection matters, UpRight Law presents itself as a technology-enabled national consumer services law firm. Operating within the "Lawyers Near Me" platform category, UpRight Law aims to provide accessible legal help. Their listed address for Providence is 231 Reservoir Ave, Providence, RI 02907, USA. It is important to note that while they list a local address, UpRight Law operates on a national scale, often connecting clients with local "partner" attorneys rather than directly employing staff at each listed location.

The environment associated with a firm like UpRight Law, particularly one with a national, technology-driven business model, differs significantly from a traditional local law office. While the listed address at 231 Reservoir Ave, Providence, RI 02907, USA, suggests a physical presence, the primary client interaction with UpRight Law often begins remotely, through online inquiries or phone calls. The typical "environment" is therefore more virtual and centralized, often involving non-attorney staff initially. While a physical office might exist at the given address for administrative purposes or local partner attorneys, the direct client experience is frequently managed through a call center or online portal before a local attorney is assigned. This model aims for efficiency and broad accessibility, but it can also sometimes lead to a less personalized or immediate local office feel.

UpRight Law's core services are focused on:

• Bankruptcy: This is a primary area of their practice. UpRight Law assists individuals with various bankruptcy filings, predominantly Chapter 7 and Chapter 13. Chapter 7 bankruptcy involves the discharge of unsecured debts, while Chapter 13 allows for a reorganization of debts through a repayment plan. The firm's stated goal is to help financially distressed consumers achieve a fresh financial start.

• Consumer Protection Matters: Beyond bankruptcy, UpRight Law also claims to handle consumer protection issues, although specific details on the types of consumer protection cases are less broadly advertised compared to their bankruptcy services. This could potentially include issues related to debt collection practices, unfair business practices, or other consumer rights violations.

The business model of UpRight Law is a key feature and a significant point of discussion. The firm operates as a national entity (a d/b/a for Law Solutions Chicago, LLC), which uses non-attorney staff (referred to as "client consultants") for initial client intake and sales. These consultants gather information and prepare documents internally before assigning cases to a network of "local partner attorneys" across the country who then file the cases and appear in court. This model is designed to increase access to legal services for underserved populations and leverage technology for efficiency.

However, it is crucial to address the features and promotional information in light of the provided customer reviews and publicly available information regarding UpRight Law's operations. The reviews you provided are highly critical:

• "Quoted me one price and then called a few hours later with an increase of almost double, called me a liar when I said that I have a recording of the first call. Even senior partners are just rude douchebags."

• "The RUDEST POS person answered my call, and offered NO HELP. Told me to look up bankruptcy online. I wouldn't recommend this business to anyone!!!"

These reviews point to significant concerns regarding transparency in pricing, customer service quality, and professionalism. Public records and reports from various bankruptcy courts and the U.S. Trustee Program further highlight systemic issues with UpRight Law's business model. These concerns include allegations of:

• Misleading Pricing and Refund Practices: Courts have found that UpRight Law sometimes charged excessive fees, and clients reported issues with fee refunds, with some paying for services that were never fully delivered.

• Inadequate Supervision of Non-Attorney Staff: There have been findings that non-attorney staff engaged in the unauthorized practice of law by providing legal advice, and that attorneys failed to adequately supervise them.

• Lack of Local Attorney Engagement: In some instances, it was alleged that clients were misrepresented as having a sufficient number of local, licensed attorneys available, leading to substantial delays in case filings and client harm (e.g., wage garnishments).

• Aggressive Sales Tactics: Court documents have described UpRight Law's sales strategies as employing "high-pressure sales tactics," focusing on "cash flow over professional responsibility."

• Sanctions and Regulatory Issues: UpRight Law has faced numerous sanctions from bankruptcy courts across the country and has been ordered to pay hundreds of thousands of dollars in monetary relief, including returning fees to impacted consumers and paying court-ordered sanctions. These issues have led to calls for greater oversight and the appointment of independent monitors in the past.

While UpRight Law states its mission is to improve access to justice and leverages technology for this purpose, the publicly available information and customer complaints suggest that this model has, at times, resulted in significant client dissatisfaction and regulatory scrutiny. Their toll-free number (877) 927-5451 and mobile number +1 877-927-5451 indicate a national, centralized contact point, which aligns with their business model.

For local users in Providence, RI, searching on a "Lawyers Near Me" platform, it is crucial to provide a balanced and objective overview. While UpRight Law advertises services in bankruptcy and consumer protection, prospective clients should be made aware of the concerns associated with their operational model. Promotional information might typically emphasize their accessibility, national reach, and specialization in debt relief. However, an objective introduction must also incorporate the common criticisms. Therefore, any listing on "Lawyers Near Me" should advise potential clients to conduct extensive due diligence.

In terms of "promotional information" for local users, an objective presentation would highlight:

• Primary Services: Bankruptcy (Chapter 7, Chapter 13) and Consumer Protection matters.

• Accessibility: National reach and a centralized intake process via phone and online channels, aiming to serve clients who might otherwise struggle to find legal representation.

• Local Representation: Cases are handled by local partner attorneys once a client is engaged and the initial processes are completed.

• Important Considerations: Prospective clients are strongly advised to thoroughly research client reviews, understand the fee structure and refund policies in detail, and clarify the direct involvement and communication protocol with their assigned local attorney. It is recommended to verify the specific local attorney's credentials and standing with the Rhode Island Bar Association.

Given the significant concerns raised by customer reviews and public reports, a truly objective introduction for "Lawyers Near Me" for UpRight Law in Providence, RI, must advise caution. While they aim to provide legal services to a broad audience for debt relief, the issues of communication, fee transparency, and service delivery highlighted in various sources warrant careful consideration by any potential client. It is always recommended that individuals seeking legal services, especially for sensitive matters like bankruptcy, perform comprehensive research and consider alternative local options with well-established reputations and consistent positive client feedback.