Cohen Law Office, LLC

For individuals in Hiram, Georgia, and the surrounding Paulding County area seeking legal representation, Cohen Law Office, LLC, located at 848 Hiram Acworth Hwy #100, Hiram, GA 30141, USA, is a local law firm accessible through the "Lawyers Near Me" platform category. The firm can be contacted at (678) 384-1113 or via their mobile number, +1 678-384-1113, for inquiries about their legal services.

The online reviews for Cohen Law Office, LLC present contrasting experiences, highlighting both positive and negative aspects of their client service. One reviewer expresses exceptional satisfaction, referring to the "Cohen Group" (presumably Cohen Law Office, LLC) as "incredible." This client initially intervened in a situation involving their grandfather and an insurance company, anticipating potential exploitation, but found the firm to be highly transparent and easy to work with. The positive feedback extends from the front desk and paralegals to the attorneys themselves. This reviewer specifically praises the firm's rates as "considerably lower than most" while also emphasizing their skill and professionalism. The client concludes with a strong five-star recommendation, noting that their personal effort to leave a review signifies its importance and their hope for others to have a similar positive experience.

In contrast, another reviewer shares a significantly negative experience, initially intending to leave a one-star review but opting for two stars solely due to the initial kindness and helpfulness of their main point of contact, Kim McNelis. This positive interaction reportedly lasted until the end of the transaction, aside from some email issues potentially on the client's end.

The negative experience details a real estate transaction where Cohen Law Office, LLC represented the buyer, and the reviewer was the executor of the seller's (their Uncle's) estate, assisting from out of state (New York). The reviewer claims that despite informing the firm from the outset about their role and their Uncle's desire to use the reviewer's account for funds, the firm did not explicitly state any limitations on communication or the feasibility of the fund transfer until the closing process was underway. The reviewer was kept on all email threads, leading to the assumption of shared understanding and coordination.

The situation reportedly deteriorated after the closing when the funds were not deposited as expected. While the issue was identified as the inability to deposit funds directly into the reviewer's account (as the Uncle's name was not on it), the reviewer criticizes the firm for not clarifying this restriction earlier in the process. The communication regarding this issue reportedly shifted to another staff member, Holly, whose engagement was described as "distant and cold."

Further issues arose concerning the transfer of the wire confirmation to the Uncle, who has Alzheimer's and dyslexia. The reviewer alleges receiving "sporadic condescending emails" from Holly stating an inability to reach the Uncle, despite the Uncle's denial of any missed calls. The firm then reportedly cited the reviewer's lack of legal involvement in the closing as the reason for not being able to communicate directly or provide the confirmation numbers, despite prior communications. The reviewer expresses significant displeasure with the perceived lack of attention to their needs and the stressful and callous handling of the situation, particularly given the Uncle's health condition. The reviewer believes that proactive communication and a focus on their stated intentions could have prevented significant stress and facilitated a smoother process.

Based on these reviews, the environment and services of Cohen Law Office, LLC appear to be inconsistent. One client experienced a transparent, efficient, and cost-effective service with a friendly and helpful staff. This suggests a potential for positive client interactions and satisfactory outcomes, possibly highlighting the strengths of individuals like Kim McNelis.

However, the other review indicates potential shortcomings in communication, proactive problem-solving, and client sensitivity, particularly with certain staff members like Holly. The allegations of not clarifying crucial information early on, distant communication, and a lack of empathy for a vulnerable client raise concerns about the firm's overall client care and attention to detail in certain transactions.

The services offered by Cohen Law Office, LLC, based on these reviews, appear to include real estate transactions (representing the buyer) and potentially estate-related matters (given the reviewer acting as an executor). The positive review suggests efficiency, transparency, competitive rates, and skilled legal work as potential features. The negative review, however, points to potential issues with communication clarity, proactive guidance, client support, and sensitivity to individual circumstances.

There is no promotional information or special offers mentioned in the provided reviews for Cohen Law Office, LLC.

For local users in Hiram, GA, searching within the "Lawyers Near Me" category, Cohen Law Office, LLC presents a mixed profile. While one client reports an outstanding experience with transparent service and competitive rates, another details significant issues with communication, client support, and the handling of a real estate transaction involving a vulnerable individual. Prospective clients should carefully weigh these contrasting experiences and consider seeking additional information or references to gain a more balanced understanding of the firm's service quality and client interactions before making a decision.

In conclusion, Cohen Law Office, LLC in Hiram, GA, has received both high praise for transparent service and competitive rates, and strong criticism regarding communication, client support, and sensitivity in a real estate transaction. The contrasting experiences suggest variability in client satisfaction, and local users should approach with caution and conduct thorough due diligence before engaging their services.